Features & Benefits
Our Managed Services platform includes a robust set of services that aims to keep your users and network problem-free so that you can concentrate on the more important avenues of your business. The key benefits and features of our Managed Services package include:
PC Inventory / Computer Audit
- Complete computer inventory and software inventory
- Scheduled LAN audits
- Fully automated and always up-to-date.
PC Remote Support
- We can access your computers remotely anytime, anywhere
- Access PCs behind firewalls and NAT without port mapping or infrastructure changes
Patch Management
- Fully automated security patch scan, patch deployment and detailed history
- Scalable, secure, configurable and location independent
- All security patches are pre-tested in our environment prior to deploying to your network
Network Monitoring & Alerts
- Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.
Windows Event Monitoring & Alerts
- Remotely monitor Windows system event log, application event log and security event log with user defined alerts
Software Installation & Updates
- Complete software installations and software updates across the organization
Help Desk / Ticketing System / Customer Portal
- Complete integrated trouble ticketing
- Built-in online chat to efficiently support each user
- Online customer portal to review ticket status, resolution and detailed account history
Network Policy Enforcement
- Monitor network usage by machine and by application
- Define policies and limit network access to only corporate-approved applications
Executive Reports & Consultations
- Comprehensive integrated and operational reports to monitor the overall health of your network (provided monthly)
- Expert consultation and recommendations to assist with strategic IT planning (provided quarterly)
Maximum Security
- Encrypted communication using 256-bit RC4 with rolling keys
- No open ports
- No plain-text data packets on the network
- Nothing for attackers to exploit
Computer Backup Services
- Full backup and disaster recovery solutions available with optional off-site replication