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Features & Benefits


Our Managed Services platform includes a robust set of services that aims to keep your users and network problem-free so that you can concentrate on the more important avenues of your business. The key benefits and features of our Managed Services package include:

PC Inventory / Computer Audit
  • Complete computer inventory and software inventory
  • Scheduled LAN audits
  • Fully automated and always up-to-date.

PC Remote Support
  • We can access your computers remotely anytime, anywhere
  • Access PCs behind firewalls and NAT without port mapping or infrastructure changes

Patch Management
  • Fully automated security patch scan, patch deployment and detailed history
  • Scalable, secure, configurable and location independent
  • All security patches are pre-tested in our environment prior to deploying to your network

Network Monitoring & Alerts
  • Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.

Windows Event Monitoring & Alerts
  • Remotely monitor Windows system event log, application event log and security event log with user defined alerts

Software Installation & Updates
  • Complete software installations and software updates across the organization

Help Desk / Ticketing System / Customer Portal
  • Complete integrated trouble ticketing
  • Built-in online chat to efficiently support each user
  • Online customer portal to review ticket status, resolution and detailed account history

Network Policy Enforcement
  • Monitor network usage by machine and by application
  • Define policies and limit network access to only corporate-approved applications

Executive Reports & Consultations
  • Comprehensive integrated and operational reports to monitor the overall health of your network (provided monthly)
  • Expert consultation and recommendations to assist with strategic IT planning (provided quarterly)

Maximum Security
  • Encrypted communication using 256-bit RC4 with rolling keys
  • No open ports
  • No plain-text data packets on the network
  • Nothing for attackers to exploit

Computer Backup Services
  • Full backup and disaster recovery solutions available with optional off-site replication

IT Consulting

IT Support


If you have a support contract and would like to open a new support case, please contact customer support at:
713-242-1120 x702

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Free IT Assessment

Questions about IT Managed Services or Consulting?
Not sure where to start?
Call for a free assessment.
713-242-1120 x701