Packages

All-inclusive Managed Server Package Includes:

24x7 server monitoring, analysis and remediation
Unlimited remote support for resolution of server issues
Ticket management system
End user customer portal
Monthly executive reports to review status on ticket resolution & overall network health status check
Windows OS server patch management
Network health and uptime monitoring
Server availability checks including CPU utilization, % free disk space, available memory, NIC performance
Event log monitoring and review
Back up monitoring and review
Basic response time monitoring and review
Hardware and software asset inventory management (audit and reporting)
Discounted project rate
Discounted on-site rate

Response Times [during business hours - 8am - 6pm]:
Average Ticket Acknowledgement 1 hr
Average Ticket Resolution 1 business day
Average Critical Priority Response [server is unresponsive] 4 hours

* When a service ticket cannot be resolved remotely, Netrova Solutions can dispatch an engineer on-site at the customer’s request to resolve the issue.

All-inclusive Managed Workstation Package Includes:

24x7 workstation monitoring
Unlimited remote support for resolution of end user support issues
Ticket management system
End user customer portal
Monthly executive reports to review status on ticket resolution & overall network health status check
User Account Management
Windows OS Patch Management
User Policy Enforcement
File System Management
Software License Reporting
Disk Space, Partition and Usage Management
Software Deployment
Anti Virus Management and Removal
Spy Ware Management and Removal
Printer Troubleshooting (parts not included)
System Inventory Reporting
Discounted project rate
Discounted on-site rate

Response Times [during business hours - 8am - 6pm]:
Average Ticket Acknowledgement 1 hr
Average Ticket Resolution 1 business day
Average Critical Priority Response [complete work obstruction on 3 or more workstations] 4 hours

* When a service ticket cannot be resolved remotely, Netrova Solutions can dispatch an engineer on-site at the customer’s request to resolve the issue

IT Consulting

IT Support

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Netrova offers IT Consulting for the following technologies:

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Free IT Assessment

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